An owner reported two empty properties in her block of flats to the advice service. Communal repairs were required within the block and she was worried the empty properties would make organising these impossible. The Empty Homes Adviser linked the neighbour with local authority practitioners, who sent information on missing shares and further guidance on communal repairs. The neighbour is now confident that she can get the required work carried out and will then be able to sell her own property. The advice service continues to support the local authority in tracing the hard-to-find owners of the empty properties.