Case Studies

Stone row houses

Helping an Investor Purchase an Empty Property

A community member got in touch as she wanted to buy and renovate a long-term empty home in her town that had been repossessed years earlier by the bank. She was aware that it had previously been advertised at auction but had not sold. She had repeatedly tried approaching the bank but could not find […]

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Desk with papers and coffee mug, with an arm writing on some paper

Specific Advice on Specialist Policy and Process

An Empty Homes Officer (EHO) had reached a dead end tracing the owner of a property. The home had become empty because the previous owner had passed away, and their next of kin had denied responsibility for the property, despite being the listed responsible party for council tax. The practitioner had contacted the lender but […]

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Block of flats external

Advice on Communal Repairs in Blocks with Empty Flats

An owner reported two empty properties in her block of flats to the advice service. Communal repairs were required within the block and she was worried the empty properties would make organising these impossible. The Empty Homes Adviser linked the neighbour with local authority practitioners, who sent information on missing shares and further guidance on […]

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Builder working on room

Helping an Owner Access Reduced VAT on Building Works

Our advice service has helped owners across Scotland access discounts they are entitled to. An owner of a property contacted us because his home had been empty for two years. This meant that he was eligible to pay VAT at just 5% for qualifying building repairs. Unfortunately, his builder did not recognise the letter provided […]

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