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Case Studies

Stone row houses

Helping an Investor Purchase an Empty Property

Investor & Developer

A community member got in touch as she wanted to buy and renovate a long-term empty home in her town that had been repossessed years earlier by the bank. She was aware that it had previously been advertised at auction but had not sold. She had repeatedly tried approaching the bank but could not find…


Desk with papers and coffee mug, with an arm writing on some paper

Specific Advice on Specialist Policy and Process


An Empty Homes Officer (EHO) had reached a dead end tracing the owner of a property. The home had become empty because the previous owner had passed away, and their next of kin had denied responsibility for the property, despite being the listed responsible party for council tax. The practitioner had contacted the lender but…


Block of flats external

Advice on Communal Repairs in Blocks with Empty Flats


An owner reported two empty properties in her block of flats to the advice service. Communal repairs were required within the block and she was worried the empty properties would make organising these impossible. The Empty Homes Adviser linked the neighbour with local authority practitioners, who sent information on missing shares and further guidance on…


Builder working on room

Helping an Owner Access Reduced VAT on Building Works


Our advice service helps owners across Scotland access discounts they are entitled to. An owner of a property contacted us because their home had been empty for two years. This meant that VAT could be charged at just 5% for qualifying building repairs and renovation works, which were necessary to bring their property up to…